HOW TO RETURN?

Simple!!!

MOJOSHOES offers its customers a ’15 DAYS FREE RETURN SERVICE’ wherein you can raise the return request of a product within 15 days of its delivery. We accept partial returns wherein you can raise a return request for one or all products in you order.

  • Call us at 03340010724 or write to us at info@mojoshoes.in to request a return.
  • We can’t pick up the item from your location you can ship it back to us on the address mentioned in your invoice through a courier service of your choice. We will reimburse the return shipping charges up to 10% of the product price or Rs.200, whichever is lower. To ensure that we can identify and track the product(s) returned by you, please do inform us of the name of the courier company and the courier tracking number/ AWB number/ Docket number. Please note that we will not be able to initiate the refund process, if we do not have these details. These details can be sent to us via email us at info@mojoshoes.in or call us on 033-40010724 between 11 AM to 6 PM India time MONDAY TO FRIDAY.
  • We will Refund the cash to your mojoshoes Account or through the original payment mode.
  • If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 7 working days.
    • CHECKLIST
      • Please make sure that products are returned with the tags and the packaging intact, in an unused and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s).

      HOW TO EXCHANGE?

      Simple!!!

      MOJOSHOES offers its customers a ’15 DAYS FREE EXCHANGE SERVICE’ where in you can raise the exchange request of a product within 15 days of its delivery. We accept partial exchanges where in you can raise an exchange request for one or all products in you order.

      • Call us at 03340010724 or write to us at info@mojoshoes.in to request an exchange.
      • Simply handover the package to us.
      • We will Refund the cash to your MOJOSHOES Account as MOJOSHOES Credit Points.
      • Use the Credit Points to buy the item that you want in exchange of the returned product.

      In the rare case we can’t pick up the item from your location you can ship it back to us on the address mentioned in your invoice through a courier service of your choice. We will reimburse the return shipping charges up to 10% of the product price or Rs.200, whichever is lower. To ensure that we can identify and track the product(s) returned by you, please do inform us of the name of the courier company and the courier tracking number/ AWB number/ Docket number. Please note that we will not be able to initiate the refund process, if we do not have these details. These details can be sent to us via email us at info@mojoshoes.in or call us on 033-40010724 between 11 AM to 6 PM India Time MON DAY to FRI DAY.

      If customer paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days

      CHECKLIST
      • Please make sure that the products you are returning for exchange are with the tags and the packaging intact, in an unused and undamaged condition. Exchange shall be issued after a thorough quality check of the product(s).
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